This Acceptable Use Policy (“AUP”) outlines the rules and guidelines for using the TivimatePro tivimate subscription service. By subscribing to or using our service, you agree to comply with this policy.
1. Purpose of This Policy
This policy ensures that all users have a safe, reliable, and enjoyable streaming experience. It also protects TivimatePro’s service integrity, infrastructure, and other users from abuse or misuse.
2. Permitted Use
Your TivimatePro subscription is intended for personal, non-commercial home entertainment use only. You may:
- Stream content for personal viewing on authorised devices
- Use the service within the device limits of your subscription plan
- Watch content with members of your immediate household
- Contact our support team for assistance with your subscription
3. Prohibited Activities
The following activities are strictly prohibited and may result in immediate account termination:
Account Misuse
- Sharing your subscription credentials with anyone outside your household
- Reselling, redistributing, or commercialising your subscription
- Creating multiple accounts to bypass device limits
- Using stolen or fraudulent payment methods
- Misrepresenting your identity or location
Commercial & Public Use
- Broadcasting our service in public venues (bars, restaurants, hotels, gyms)
- Using the service for commercial gain or public exhibition
- Charging others to view content through your subscription
- Operating a public IPTV reseller business using our credentials
Technical Violations
- Attempting to reverse engineer, hack, or modify our service
- Using automated bots, scripts, or scrapers to access our content
- Bypassing our security measures or device limits
- Conducting denial-of-service attacks or any harmful activity
- Distributing malware, viruses, or harmful code through our service
- Probing, scanning, or testing the vulnerability of our systems
Illegal Activities
- Violating any applicable local, national, or international laws
- Engaging in copyright infringement or piracy
- Streaming content to minors without parental supervision
- Using the service to harass, threaten, or harm others
4. Content Guidelines
TivimatePro provides access to streaming content for personal viewing. Users acknowledge that:
- You are responsible for the content you access through our service
- Some content may not be suitable for all audiences
- Parental controls should be used when minors access the service
- Content availability may vary based on geographic location
5. Bandwidth & Server Usage
To ensure quality service for all users:
- Excessive bandwidth usage that impacts other users is prohibited
- Continuous 24/7 streaming without normal breaks may trigger automated reviews
- Multiple simultaneous connections beyond your plan are prohibited
- VPN usage is permitted but should not be used for fraudulent purposes
6. Reporting Violations
If you become aware of any violations of this Acceptable Use Policy, please report them to our team at contact@tivimatepro.shop. We take all reports seriously and investigate them thoroughly.
7. Consequences of Violations
Violations of this policy may result in:
- Warning: First-time minor violations may receive a warning
- Service Suspension: Temporary suspension while issues are reviewed
- Account Termination: Permanent termination for serious or repeated violations
- No Refund: Terminated accounts are not eligible for refunds
- Legal Action: Severe violations may be reported to authorities
8. Right to Modify
TivimatePro reserves the right to modify this Acceptable Use Policy at any time. Continued use of our service after changes constitutes acceptance of the updated policy. We will notify users of significant changes via email or website notice.
9. Cooperation with Authorities
TivimatePro will cooperate with law enforcement agencies and respond to valid legal requests. We may disclose user information when required by law or to protect our rights, property, or safety, or that of our users or others.
10. Related Policies
This Acceptable Use Policy works in conjunction with our other policies:
11. Contact Us
If you have questions about this Acceptable Use Policy or need to report a violation:
- Email: contact@tivimatepro.shop
- WhatsApp: +44 7492 248231
- Address: London, United Kingdom