FAQ

Last updated: April 30, 2026

Got questions about TivimatePro and our tivimate subscription service? You’re in the right place. Below you’ll find answers to the most common questions from UK and USA customers about pricing, setup, devices, payment, and everything else.

About TivimatePro Service

What is TivimatePro?

TivimatePro is a premium IPTV subscription service designed specifically for Tivimate app users in the UK and USA. We provide access to 50,000+ live channels, 140,000+ movies and shows, and 4K Ultra HD streaming on supported channels. Our service works on Firestick, Smart TV, Android Box, MAG devices, Apple TV, and many more compatible devices.

Is TivimatePro the same as the Tivimate app?

No. TivimatePro is an independent IPTV subscription service that works with the Tivimate app. The Tivimate app is a third-party IPTV player developed by AR Mobile Apps. We provide the streaming service (channels and content), while Tivimate provides the app interface for viewing.

How does a tivimate subscription work?

After purchasing a TivimatePro tivimate subscription, you receive an activation email with your M3U URL and Xtream Codes credentials. Install the Tivimate app on your device, paste the M3U URL, and your channels load automatically. The entire process takes less than 5 minutes.

What countries do you serve?

We primarily serve customers in the United Kingdom and United States, with optimised servers for both regions. Our service also works in most other countries with a stable internet connection, though channel availability may vary.

Pricing & Plans

How much does a tivimate subscription cost?

Our pricing starts from £11.99 per month for a single device. We offer flexible plans:

Multi-device plans are available with discounts. Visit our pricing page for full details.

Are there any hidden fees?

No. Our pricing is completely transparent. The price you see is the price you pay. No setup fees, no hidden charges, no surprise renewals. You can cancel anytime.

Do you offer a free trial?

While we don’t offer a traditional free trial, we provide a 30-day money-back guarantee on all subscriptions. This means you can subscribe risk-free — if you’re not satisfied within 30 days, we’ll refund your full payment.

Which plan should I choose?

For most customers, the 12-month plan offers the best value. The 3-month plan is popular for those wanting more flexibility. If you just want to test the service, the 1-month plan combined with our 30-day money-back guarantee is ideal.

Setup & Installation

How do I set up my tivimate subscription?

Setup is simple and takes under 5 minutes. After receiving your activation email:

  1. Install the Tivimate app on your device
  2. Open Tivimate and tap “Add Playlist”
  3. Enter the M3U URL from your activation email
  4. Wait for channels to load
  5. Start watching

For device-specific instructions, see our complete setup guides.

How quickly will I receive my subscription?

Subscription credentials are sent instantly after payment confirmation, typically within 5-15 minutes via email. If you don’t receive your email, check spam folder or contact our support team via WhatsApp at +44 7492 248231.

What if I need help with setup?

Our 24/7 support team is available to help with any setup issues. Contact us via WhatsApp for the fastest response (under 5 minutes average), or email contact@tivimatepro.shop for detailed inquiries.

Devices & Compatibility

What devices work with TivimatePro?

Our tivimate subscription works on:

Can I use my subscription on multiple devices?

Yes, depending on your plan. We offer 1-device, 2-device, 3-device, and 4-device subscription options. Multi-device plans allow simultaneous streaming on different devices for the whole household.

Does TivimatePro work on my Smart TV?

Yes, but Smart TVs (Samsung Tizen and LG webOS) don’t natively support Tivimate. You’ll need to use an alternative IPTV player like Smart IPTV, or connect a Firestick/Android Box to your TV’s HDMI port for the full Tivimate experience. We recommend the latter for best results.

Is the Tivimate app free?

Yes, Tivimate has a free version available on Google Play Store and via Downloader app. Tivimate Premium (the upgraded version) is a separate one-time purchase from the developer (not included in your TivimatePro subscription) and adds features like multiple playlists, recording, and catch-up.

Streaming Quality & Performance

What internet speed do I need?

Recommended speeds:

Stable connection matters more than raw speed. Wired ethernet connections deliver better quality than WiFi.

Will I experience buffering or freezing?

TivimatePro uses load-balanced UK and USA servers with anti-freeze technology and 99.9% uptime, even during peak events like Premier League matches or Super Bowl. Most buffering issues are caused by user-side internet problems, not our service.

Do you offer 4K streaming?

Yes, 4K Ultra HD streaming is available on supported channels. Both UK and USA premium channels include 4K options for sports, movies, and select entertainment content.

VPN & Privacy

Do I need a VPN with TivimatePro?

A VPN is not mandatory but recommended for enhanced privacy and to bypass potential ISP throttling. Our tivimate subscription is fully VPN-friendly and works with all major VPN services including NordVPN, ExpressVPN, and Surfshark.

Can my ISP see what I’m watching?

Without a VPN, your ISP can see general traffic patterns. With a VPN, all your streaming traffic is encrypted and your privacy is protected. We recommend using a VPN for any online streaming activity.

Payment & Billing

What payment methods do you accept?

We accept all major payment methods:

Is my payment information secure?

Yes. All payments are processed through secure third-party payment processors with industry-standard SSL encryption. We never store your full card details on our servers.

Will my subscription auto-renew?

No, our subscriptions do not auto-renew by default. You’ll need to manually renew when your plan expires. We’ll send reminder emails before expiration so you don’t lose access.

Refunds & Cancellations

What is your refund policy?

We offer a 30-day money-back guarantee on all new subscriptions. If you’re not satisfied with our service within 30 days of your initial purchase, we’ll provide a full refund. See our refund policy for full details.

How do I cancel my subscription?

Since our subscriptions don’t auto-renew, you simply don’t renew when your current period expires. There’s no cancellation process needed.

Can I get a refund after 30 days?

Refunds after 30 days are evaluated case-by-case. Contact our support team to discuss your situation. We may offer partial refunds or service credits for valid issues.

Content & Channels

What channels are included?

Your tivimate subscription includes 50,000+ live channels covering:

Are PPV events included?

Yes, all PPV events (boxing, UFC, WWE, special sports) are included in your subscription at no extra cost.

Do you offer catch-up TV?

Yes, we provide 4-day catch-up TV on supported channels. Missed shows are accessible through the Tivimate app interface.

Support & Help

How do I contact support?

Multiple support channels available 24/7:

What if my channels stop working?

Contact us immediately via WhatsApp. Most issues are resolved within minutes. We have backup servers that activate automatically during any outages.

Still Have Questions?

If your question isn’t answered above, don’t hesitate to reach out. Our 24/7 support team is here to help with any inquiry — pre-sales questions, technical issues, billing concerns, or anything else.

WhatsApp us at +44 7492 248231 for the fastest response, or visit our Help Center for all contact options. Ready to get started? Choose your tivimate subscription plan from £11.99/month with 30-day money-back guarantee.