Got questions about your tivimate subscription? Need help with setup? Want to discuss pricing or device compatibility? Our 24/7 support team is here to help. Reach out using any of the methods below — we typically respond within minutes.
Get in Touch
WhatsApp Support (Fastest)
For the quickest response, message us on WhatsApp. Our UK and USA support team is available around the clock to help with anything — from purchasing your tivimate subscription to troubleshooting setup issues on your Firestick, Smart TV, or any compatible device.
WhatsApp: +44 7492 248231
Available: 24 hours a day, 7 days a week
Average Response Time: Under 5 minutes
Email Support
For detailed inquiries, formal requests, or matters that require documentation, email is the best option. Our team monitors emails throughout the day.
General Inquiries: contact@tivimatepro.shop
DMCA & Copyright: dmca@tivimatepro.shop
Average Response Time: 1-4 hours
Postal Address
For formal correspondence, legal notices, or postal communications:
TivimatePro
London, United Kingdom
Common Questions
Before reaching out, you might find your answer in our resources:
- Setup Help: Visit our setup guide for step-by-step instructions
- Pricing Questions: Check our pricing plans for full details
- FAQ: Most common questions are answered in our FAQ section
- Refunds: Read our refund policy for eligibility details
What to Include When Contacting Us
To help us assist you faster, please include:
- Your registered email address (if you’re an existing customer)
- Your subscription order number (if applicable)
- The device you’re using (Firestick, Smart TV, Android Box, etc.)
- A clear description of your question or issue
- Any screenshots or error messages (if relevant)
Why Customers Love Our Support
- Real Humans: No bots, no automated replies — every message is answered by a real person
- Fast Response: Average WhatsApp response under 5 minutes
- UK & USA Focused: Our team understands the specific needs of British and American customers
- Tivimate Experts: We know the Tivimate app inside and out — any question, any device
- 24/7 Availability: Whether it’s 3am match day or Sunday afternoon, we’re here
Pre-Sales Questions
Not yet a customer? No problem — we’re happy to answer questions before you subscribe. Whether you want to know about specific channels, device compatibility, payment methods, or our 30-day money-back guarantee, just reach out. There’s no pressure and no commitment.
Existing Customer Support
If you’re already a TivimatePro customer and need help with:
- Activation or login issues
- Channel availability or quality
- Device setup or installation
- Subscription renewal or upgrade
- Billing or payment questions
- Technical troubleshooting
WhatsApp is the fastest channel — your account details help us resolve issues quickly. Have your registered email ready when you message.
Business & Partnership Inquiries
Interested in partnership opportunities, bulk subscriptions, or affiliate programmes? Email us at contact@tivimatepro.shop with the subject line “Business Inquiry” and we’ll connect you with the right team.
Press & Media
For press inquiries, interviews, or media requests, please email contact@tivimatepro.shop with “Press Inquiry” in the subject line.
Office Hours
Our customer support team operates 24/7 via WhatsApp and email. While we may not always have someone at our desk, we have team members covering different time zones to ensure round-the-clock coverage.
- WhatsApp: 24/7
- Email: 24/7 (1-4 hour response time)
- Phone Support: Available via WhatsApp voice/video calls upon request
Languages Supported
Our support is primarily available in English. We focus on serving UK and USA customers with native-level English communication for clear, accurate support.
Quick Contact Summary
- WhatsApp: +44 7492 248231 (fastest)
- General Email: contact@tivimatepro.shop
- DMCA Email: dmca@tivimatepro.shop
- Address: London, United Kingdom
- Hours: 24/7 support
We look forward to hearing from you and helping you get the most out of your tivimate subscription. Don’t hesitate to reach out — your satisfaction is our top priority.